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The Best Price
Matches any advertised price on an identical product
found at competitor's
by 10% of the difference + 7 days lowest price guaranteed. PrintGear has
always only stock Genuine and brand new A-grade full yield products. |
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100% quality product or money back
It is NOT customer's
responsible to prove the product is defective.
Unlike most other retailers,
PrintGear detects product's problem
with supplier immediately, while already replaced new ones.
Or promptly provide solution to remedy problem on the spot. |
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Printer Protection
Using PrintGear's ink cartridges, your printer is protected from faulty toners & inks
(which are "remanufactured" types that we never sell). PrintGear policy is to replace
or repair
your machine if our inks found to caused your printer's fault. |
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Free Delivery
Same day dispatch to local (1-2 hrs) areas and almost everywhere
in
Australia, including replacements for business and home users.
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.......................................................................
- Guarantee & Warranty -
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The fine prints version, for customer who'd like to read details
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This warranty and guarantee stated following is in addition
and does not affect your statutory rights under local legislation.
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As has always been our policy, we will endeavour to match or
beat competitors offer. All prices quoted are correct at the time of your
enquiry but are subject to change without prior notice. We understand the
benefit to customer for consistency in pricing and will advise of any impending
changes where possible.
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If you evaluate your
return is falling outside these policies, then please contact us first, to
ensure your return is honourable.
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Prices match guarantee does not apply to some
location-indefinable online printer ink, toner cartridge and printer cartridge retailers, or bulk-orders,
ex-demo and refurbished products. Also excludes clearance, liquidation or where
below our cost price.
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Free delivery (for business accounts, or compatible products) applicable to order over $50.00. Orders under $50.00 incur extra
postage charges as per Australia Post's rates.
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Same day dispatch: Local business is guaranteed to received the order within 1-3
hours. Other major destinations may takes up to 24hrs turn-around, depends on
Australia Post or Courier delivery schedules. Outside these areas expect 2-3
business days.
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We warrants that our new printer cartridges and refilled and remanufactured printer cartridges
are free of defects in material and workmanship until the ink is used up. If any
of the above print cartridge is found to be defective, we will, at option,
repair or replace the unit or refund the full purchase price. We also warrant
that, subject to conditions stated and under normal use, our cartridges will not
cause damage, abnormal wear, or deterioration to any compatible printers,
copiers, or fax machines.
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If you are dissatisfied with the quality or performances of any of our printer
cartridge, please return the product within 14 days of purchase together with
receipt of purchase back to our store. We then will either, repair the faulty
cartridge, credit the product's amount against a new cartridge or provide a
refund in exchange for the faulty cartridge returned.
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In an very unlikely event that if a defect in our printer cartridge causes damage
to the printer, we will reimburse the customer for the full amount of repair or
replacement for the affected machine. This warranty is dependent upon the
customer providing us with all satisfactory evidences that the product failure
was due to a defect in the Printgear Cartridge Supply products, including a
written statement on an authorised service Company's letterhead, dated and
signed by the Company's service representative. Return of the defective
cartridge in question is also required. We reserve the right to inspect the
printer, copier or fax prior to any repairs being undertaken.
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It is advisable to customer first please contact us with your proof of purchase,
to be provided appropriate advice or assign a qualified service technician to
address any issues - at no cost to you.
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Customer shall inspect the Goods on delivery, and shall
within fourteen (14) days of delivery notify us of any alleged defect, shortage
in quantity, failure to comply with the description or quote. Customer shall
afford us an opportunity to inspect the Goods within a reasonable time following
delivery if customer believes the Goods are defective in any way. Otherwise, the
Goods here be conclusively presumed to be in accordance with the terms and
conditions and free from any defect or damage.
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The Goods and Services are as per described on the invoice,
quotation, work authorisation or any other work commencement forms as provided
by us to customers. We (PrintGear and it employees) shall not be liable for any
consequential loss, expenses or damage because of failure to deliver the goods
or services (or any of them) promptly or at all.
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The returned goods asking for a full refund must be in a
re-saleable conditions. Wrinkled carton box, opened, tampered, modified, leaky,
contaminated are rejected.
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Defective
items will be repaired by an manufacturer's service centre. Please provide
contact-able details and address; most P.O. box is not accepted. A brief
description of technical problem (if any), or reason for returning is preferred.
The warranty and freight-back to customer are carried out at PrintGear's cost
(third party and alike); OEM's freight costs if it is genuine products; covering
repairs of the defective product or to be replaced with the same item originally
purchased.
If it is non-replaceable, a refund will be issued. Credit or replace of
defective Goods that are not-repairable upon confirmation of a fault and
respective credit or replacement by the supplier / manufacturer. Please note
that the policies of many manufacturers covering warranty of goods may result a
delay in processing of credits and replacements.
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PrintGear will not
accept return or refund of wrong-purchased product once the packaging is opened.
It is highly advisable that customers consult the device's specifications and
its model references before opening the package. In case of recordable medias,
including CD, DVD, Flashcards and Memory cards; It is also advised that
customers first to place a small order to test the product's quantity and
compatibility of your device before bulk ordering. All claims shall be made in
within fourteen (14) days of delivery, directly to the point of purchase,
accompany with valid invoice.
Determinations of a faulty printer ink
cartridge:
To enable credit or replacement for faulty printer ink cartridges, contact us before the
end of the cartridge's warranty date, in within fourteen (14) days since
purchased. And also required:
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In case of return by post: A copy of the "Return
Authorised" form, which is provided at the time of warranty claim.
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A print sample: if complain related to a quality issue;
Ink cartridge returned without a print sample cannot and will not be
investigated.
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The ink cartridge must be above minimum weight stipulated
by the manufacturer as being applicable for return.
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Colour printer ink cartridges have had one colour used up or
lower than 70% ink level specified by the manufacturer is unable to be
credited. When users complain about "colour not printing right" even
though the cartridge as a whole is above minimum weight.
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Warranty does not cover ink cartridges past expiration date,
emptied, refilled, colour inks contaminated, misused, modified or tampered
with.
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Damage to the printer or print head resulting from
customer's modifying the printer cartridge or incorrect printer maintenance is not
the responsible of PrintGear.
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Will compatible, refilled, remanufactured
print cartridges VOID warranty on your printer?
A./. The Trade Practices Act 1974 (The Act) requires
manufacturers of new printers to honour the terms of their new
printer warranty unless they are able to prove that the damage
done to the printer has been caused by a non-genuine cartridge.
If the Original Equipment Manufacturer (OEM) makes such a claim
then this claim must be in writing, clearly
explaining how the cartridge has caused the fault. The OEM must
prove that the cartridge has caused the fault, it is not up to
the user to prove that it has not.
B./. It is prohibited by the Trade
Practices Act for an OEM to state that customers should use only
their original products when other product (such as a
remanufactured cartridge) is available.
The Act
prescribes fines of up to $10 million for the company involved
and $500,000 for any individual involved.
This provision
extends to service technicians employed by OEMs who claims a
generic product has caused damage to a machine without then
providing the appropriate evidence.
It is becoming increasingly common practice for OEM service
technicians to blame a remanufactured cartridge. The fact that
repairs are carried out on daily basis where only original brand
cartridges have been used.
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© 2003 - Printgear Cartridge Supply© - All right reserved®
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